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Endevor error message C1U0900E ACTION DENIED

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Article ID: 211882

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Updated On:

Products

Endevor Software Change Manager (SCM)

Issue/Introduction

When performing an action against an inventory area with an approver group without a package in Quickedit, the following error is issued: 

short message: APPROVAL REQUIRED

long message(PF#1): THE INVENTORY IMPACTED BY THE REQUESTED ACTION REQUIRES PACKAGE PROCESSING

 

Executed the same aciton in Batch from Quickedit and Endevor Classic(both batch and foreground) this message is issued: 

C1U0900E  ACTION DENIED. YOU MUST USE A PKG TO UPDATE ENV:environment     SYS:system     SBS:subsystem     TYP:type     STG:stageID

 

What setting is causing this error and how can it be resolved? 

 

Environment

Release : 18.0

Component : CA Endevor Software Change Manager

Resolution

The reason for the message is that there is an Approver Group associated to that inventory area.  If the Approver Group relationship is set up correctly, the a package must be used to perform the action.   This is true even if the Approver Group has a Quorum size of 0.   If the Approver Group relationship is in error, then remove the relation to that inventory.