SpectroSERVER or OneClick upgrade failed - /opt/SPECTRUM/bin/perl: No such file or directory

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

We tried to upgrade CA Spectrum our Spectroservers from 10.2 to 10.4.3, but it failed:

 

The following error was found in the $SPECROOT/Install-Tools/LOGS/10.4.3.0.21_20210215/preinst.14.29 file:

 

___________________  Begin Pre-installation ______________________

Pre-installation Started:                 Mon Feb 15 14:29:56 CST 2021

Disk Statistics ... Mon Feb 15 14:29:56 CST 2021

Name                           Size      Used     Avail   %Used     

D:/win32app/Spectrum      314569724  17775524 296794200   5.7%

CS_SetPath ... Mon Feb 15 14:29:58 CST 2021

CS_SetPath IROOT=D:/win32app/Spectrum Mon Feb 15 14:29:58 CST 2021

CS_SetPath CWROOT=/d/win32app/Spectrum Mon Feb 15 14:29:58 CST 2021

CS_SetPath ... Mon Feb 15 14:29:58 CST 2021 /d/win32app/Spectrum/lib:/d/win32app/Spectrum/Install-Tools:/d/win32app/Spectrum/SS-Tools:/d/win32app/Spectrum/SG-Tools:/bin:/c/Program Files/Python37/Scripts:/c/Program Files/Python37:/c/Program Files/EMC NetWorker/nsr/bin:/c/Windows/system32:/c/Windows:/c/Windows/System32/Wbem:/c/Windows/System32/WindowsPowerShell/v1.0:/c/IBM/ITM/bin:/c/IBM/ITM/InstallITM:/c/IBM/ITM/TMAITM6:/usr/bin:/d/win32app/Spectrum/lib:/c/Strawberry/c/bin:/c/Strawberry/perl/site/bin:/c/Strawberry/perl/bin

Install-Tools/preinst_engine: line 646: /opt/SPECTRUM/bin/perl: No such file or directory

 

------------------------------------------------------------------------
Starting pre-installation Install module Install-Tools/IPRE/PreInstall.pl

Install-Tools/preinst_engine: line 1208: /opt/SPECTRUM/bin/perl: No such file or directory

Ending pre-installation Install module Install-Tools/IPRE/PreInstall.pl
------------------------------------------------------------------------

------------------------------------------------------------------------
Starting pre-installation module Install-Tools/PRE/ACCELAR.pl

Install-Tools/preinst_engine: line 1232: /opt/SPECTRUM/bin/perl: No such file or directory

Ending pre-installation module Install-Tools/PRE/ACCELAR.pl

------------------------------------------------------------------------

Starting pre-installation module Install-Tools/PRE/CORE.pl

Install-Tools/preinst_engine: line 1232: /opt/SPECTRUM/bin/perl: No such file or directory

Ending pre-installation module Install-Tools/PRE/CORE.pl
------------------------------------------------------------------------

Environment

Release : 20.2 / 21.2

Component : Spectrum Core / SpectroSERVER

Cause

Th perl.exe file is missing in the $SPECROOT/bin/ directory. It is also missing from the $SPECROOT/NT-Tools/SRE/bin/ directory.

Resolution

Copied missing perl.exe  from another upgraded server to
     $SPECROOT/bin/
     $SPECROOT/NT-Tools/SRE/bin/ directory (from another host).

Reran the Spectrum Install which now completes successfully

In addition, please ensure the antivirus is configured accordingly to not block this file or scan the related directory.

Additional Information

The same problem and resolution is also valid on a OneClick only upgrade and not limited to SpectroSERVER upgrade.