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Getting create ticket error when trying to manually create a ticket in SOI Console
Article ID: 211861
CA Service Operations Insight (SOI)
Getting create ticket error when trying to manually create a ticket in SOI Console.
Required attribute Impact is missing
Release : 4.2
Component : Service Operations Insight (SOI) Manager
ServiceDesk is setup to require SOI to send the Impact property when creating a ticket.
In the Escalation Action for creating ticket, you need to add the Impact property.