How to point SOI using existing ServiceDesk to a new ServiceDesk server

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

How to point SOI using existing ServiceDesk to a new ServiceDesk server.

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

When the SOI Manager starts, it will read and use the info from \soi\tomcat\custom\svcdesk-config.xml

Use the following steps to point to a new ServiceDesk server.

1) Stop CA SOI Application Server service

2) Delete \soi\tomcat\custom\svcdesk-config.xml

3) Start CA SOI Application Server service

4) Go to Administration page, expand CA Service Operations Insight Manager Configuration until you see Help Desk Configuration page.

5) Enter the new ServiceDesk server info

 

NOTE: SOI Manager will use the new ServiceDesk info and there's no need to restart any services.