Maileater log is not rolling over to a new file

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Maileater log is not rolling over to a new file once a new day starts.

Environment

Release : 17.2

Component : Svc Desk Email

Cause

Logback file needs to be updated

Resolution

1. Make a backup of the NX_ROOT/site/cfg/logback.xml file

2. Edit the file NX_ROOT/site/cfg/logback.xml and correct the given lines for logging as follows:

      <maxFileSize>50MB</maxFileSize>    
      <maxHistory>60</maxHistory>
      <totalSizeCap>3GB</totalSizeCap>

Further down, make sure this is also set:

<root level="INFO">

4. Save the file (no restarts required)

5. Wait 5 minutes - you should see debug logs in the NX_ROOT\log\mail_nxd.log and NX_ROOT\log\maileater_nxd.log files

6. Turn trace off after you've collected necessary logs,/p>