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Maileater log is not rolling over to a new file


Article ID: 211850


Updated On:


CA Service Desk Manager CA Service Management - Service Desk Manager


Maileater log is not rolling over to a new file once a new day starts.


Logback file needs to be updated


Release : 17.2

Component : Svc Desk Email


1. Make a backup of the NX_ROOT/site/cfg/logback.xml file

2. Edit the file NX_ROOT/site/cfg/logback.xml and correct the given lines for logging as follows:


Further down, make sure this is also set:

<root level="INFO">

4. Save the file (no restarts required)

5. Wait 5 minutes - you should see debug logs in the NX_ROOT\log\mail_nxd.log and NX_ROOT\log\maileater_nxd.log files

6. Turn trace off after you've collected necessary logs,/p>