System did not install patches when it was supposed to, error in logs: Assessment provider 'Traditional' is not configured

Products

• Patch Management Solution
• IT Management Suite
• Client Management Suite

Issue/Introduction

Patches were rolled out to systems and they have the Patch Policy ready to install, but the install does not start.  Further observation found that many systems did not have the Windows System Assessment Scan Policy, active or disabled, in the systems Policy Summary in Resource Manager even though the policy was Active. 

The agent logs also showed errors downloading updates to the System Assessment Scan package.

Environment

8.x

Cause

Error in logs:

Assessment provider 'Traditional' is not configured
-----------------------------------------------------------------------------------------------------
Tick Count: 7759750 (02:09:19.7500000), Host Name: SystemName, Size: 291 B
Process: AeXNSAgent.exe (4472), Thread ID: 6108, Module: PatchMgmtAgents.dll
Priority: 4, Source: SoftwareUpdateAgent

Resolution

We repaired Patch Management due to this issue, and another one they had staging a SQL patch.  After the repair the WSAS Policy is back and active, and is seen in Agent UI.

Steps to repair and reconfigure Patch:

1. RDP to the SMP and login as the Application Identity account
   
   • Not sure which account is the App ID?  Go to: Console > Settings > All Settings >  Notification Server > Notification Server Settings.  The account is listed there.
2. Open Symantec Installation Manager
3. Click Repair Installed Products
4. Choose Repair MSI's
5. Click Next, and perform repair on Patch
6. Go back and click Repair Installed Products again
7. Choose Reconfigure installed products
8. Click Next and perform reconfigure on Patch and related solutions