Users may encounter situations in which DIM incidents from Symantec DLP are not associated to users, or to the correct user, in the ICA console.
Users are associated to DIM incidents from Symantec DLP based on either of the following:
If no records in the ICA database table LDW_Users match either of the above values, the user is assumed to not exist and is created in the table LDW_Users. Note that the NETBIOSDomain name needs to match the Default Domain value specified in the ICA console's general settings for the first method to work.
Release : 6.5.x
Component : Symantec DLP