Users may encounter situations in which DIM incidents from Symantec DLP are not associated to users, or to the correct user, in the ICA console.
Release : 6.5.x
Component : Symantec DLP
Users are associated to DIM incidents from Symantec DLP based on either of the following:
If no records in the ICA database table LDW_Users match either of the above values, the user is assumed to not exist and is created in the table LDW_Users. Note that the NETBIOSDomain name needs to match the Default Domain value specified in the ICA console's general settings for the first method to work.