CAPC is showing the nfa is unreachable in system health after upgrade

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Article ID: 211829

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

We upgraded a test NFA from 10.0.4 to 20.2.7.

After the upgrade, sync is passing but "system health" in CAPC shows that the NFA is "Unreachable"

 

Environment

Release : 20.2

Component : NETWORK FLOW ANALYSIS CAPC/NPC

Resolution

We went into "Edit Data Source" and looked at the Host name. The Host Name under "Web Console" was the fully qualified name.

We found that the this fully-qualified name was not reachable. When we changed the Host Name to a non-qualified name (that is reachable), the System Status page started to work.