Disable MSG_DIGEST for Survey URL

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Article ID: 211828

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Is there a way to disable MSG_DIGEST like in patch T5U3505 for 17.1?

 

Cause

The ability to customize the Survey Url has been removed to prevent tampering with the spellcode.

This was done to make it more secure.

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

There is no way to disable MSG_Digest after 17.1 ru 2 It is this way because of closing vulnerabilities and to prevent spellcode from being tampered with or changed.

Additional Information

SUPPORTED methods to update the Survey URL:
https://knowledge.broadcom.com/external/article?articleId=53350

describe what msg_digest tag does in Service Desk surveys.
https://knowledge.broadcom.com/external/article?articleId=143349