ACC add user

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Article ID: 211811

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Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

 
 

After APMCommandCenterServer version 10.7 has been installed, a user was added by making a change to the users_.xml file to user mail and password.

When attempting to login to ACC, there is an error at the login page:


Invalid email address or password, or user is unknown.

Cause

 
 
 
 

The users are configured in a file called users.xml, if the filename is incorrect, the user information will not be parsed.

Check inside the file, the password will still be populated.

As documented inside the XML file, the password will be removed once the user has been processed, so it will look like this:

       <user email="[email protected]" firstname="ACC" lastname="User" password=""/>

 

Environment

Release : 10.7.0

Component : AGENT COMMAND CENTER

Resolution

 

Make sure the users.xml file is not renamed

Additional Information

 
 

Check the apmccsrv.log to see that a user has been successfully added:

INFO 183013 [ACC-<config>-watcher] --- c.c.a.a.c.c.s.DefaultUsersServiceImpl    : Added User: [email protected]

INFO 183013 [ACC-<config>-watcher] --- c.c.a.a.c.c.s.XMLUserMgmtServiceImpl     : Passwords have been removed from the: config/users.xml file

Check the apmccsrv.log to see that a user has been successfully added:

INFO 183013 [ACC-<config>-watcher] --- c.c.a.a.c.c.s.DefaultUsersServiceImpl    : Added User: [email protected]

INFO 183013 [ACC-<config>-watcher] --- c.c.a.a.c.c.s.XMLUserMgmtServiceImpl     : Passwords have been removed from the: config/users.xml file

Check the apmccsrv.log to see that a user has been successfully added:

INFO 183013 [ACC-<config>-watcher] --- c.c.a.a.c.c.s.DefaultUsersServiceImpl    : Added User: [email protected]

INFO 183013 [ACC-<config>-watcher] --- c.c.a.a.c.c.s.XMLUserMgmtServiceImpl     : Passwords have been removed from the: config/users.xml file