Operator console installer disappears / crashes after extraction

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Article ID: 211794

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

The OC InstallAnywhere installer finishes extraction then the actual install never comes up.

We have rebooted the system and still get the same issue. 

Cause

We ran a netstat -ano and found in the output that the port 52013 ( :jdwp=transport=dt_socket,server=y,suspend=n,address=52013) )

was taken by PID 5160. Looking at the process list, PID 5160 was the data_engine probe. We had to do the following in order to get the installer to run:

1.       Launch the OC installer

2.       While it is extracting, deactivate the data_engine probe

3.       Once the installer comes up and the language was selected, activate the data_engine probe

4.       Continue the install

Environment

Release : 20.3

Component : UIM - OPERATOR CONSOLE

Resolution

   This will be corrected in the next UIM Installer release.