DX OI integration with UIM - apm_bridge is not sending data : Could not determine UIM or TAS devices to forward for profile 0 with origin

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Article ID: 211750

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

The following exceptions are found in the apm_bridge.log:

ERROR [ForkJoinPool-1-worker-1, apm_bridge] Could not determine UIM or TAS devices to forward for profile 0 with origin com.fasterxml.jackson.databind.JsonMappingException: java.util.LinkedHashMap cannot be cast to java.lang.String (through reference chain: com.uim.probe.bridge.apm.uimapi.UimApiDevicePerspectiveEntity["userProperties"])

OR

ERROR [ForkJoinPool-10-worker-1, apm_bridge] Could not determine UIM or TAS devices to forward for profile 0 with origin
ERROR [ForkJoinPool-10-worker-1, apm_bridge] java.lang.NullPointerException
 at com.uim.probe.bridge.apm.ATSClient.lambda$updateAttributes$10(ATSClient.java:485)
 at java.util.Map.forEach(Map.java:630)
 at com.uim.probe.bridge.apm.ATSClient.updateAttributes(ATSClient.java:484)
 at com.uim.probe.bridge.apm.ATSClient.lambda$convertToNgGraph$6(ATSClient.java:380)

Cause

This problem is related to defect  DE498507 and DE500140 

Code changes will be included in next apm_bridge version. There is not an ETA.

For more information contact Broadcom Support

 

Environment

DX SaaS

DX Operational Intelligence 20.x

apm_bridge 1.0.5

 

Resolution

Installation steps:

1-Download and import attached apm_bridge-T2.zip package to UIM archive 
2-Deploy it to the primary -- this action will upgrade apm_bridge
3-Deactivate probe and active it again 
4-Check the results

Additional Information

DX OI integration with UIM - Troubleshooting, Common Issues and Best Practices
OI 20.x  : https://knowledge.broadcom.com/external/article/207711

DX AIOPs - Troubleshooting, Common Issues and Best Practices
https://knowledge.broadcom.com/external/article/190815

Attachments

apm_bridge-T2_1618921120127.zip get_app