DX OI integration with UIM - apm_bridge is not sending data : Could not determine UIM or TAS devices to forward for profile 0 with origin

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Article ID: 211750

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

The following exceptions are found in the apm_bridge.log:

ERROR [ForkJoinPool-1-worker-1, apm_bridge] Could not determine UIM or TAS devices to forward for profile 0 with origin com.fasterxml.jackson.databind.JsonMappingException: java.util.LinkedHashMap cannot be cast to java.lang.String (through reference chain: com.uim.probe.bridge.apm.uimapi.UimApiDevicePerspectiveEntity["userProperties"])

OR

ERROR [ForkJoinPool-10-worker-1, apm_bridge] Could not determine UIM or TAS devices to forward for profile 0 with origin
ERROR [ForkJoinPool-10-worker-1, apm_bridge] java.lang.NullPointerException
 at com.uim.probe.bridge.apm.ATSClient.lambda$updateAttributes$10(ATSClient.java:485)
 at java.util.Map.forEach(Map.java:630)
 at com.uim.probe.bridge.apm.ATSClient.updateAttributes(ATSClient.java:484)
 at com.uim.probe.bridge.apm.ATSClient.lambda$convertToNgGraph$6(ATSClient.java:380)

Cause

This problem is related to apm_bridge defect # DE498507 and DE500140 

apm_bridge 1.0.5 is not supported version.

 

Environment

DX SaaS / DX Operational Intelligence 20.x

UIM apm_bridge 1.0.5

 

Resolution

Uninstall apm_bridge 10.5 and use a supported version:

https://support.broadcom.com/external/content/release-announcements/DX-Operational-Intelligence-Interoperability/18129

 

Additional Information

DX AIOPs - Troubleshooting, Common Issues and Best Practices
https://knowledge.broadcom.com/external/article/190815

Attachments

apm_bridge-T2_1618921120127.zip get_app