UIM Version : 20.3
In the SDgtw probe release note , there is no mention about ServiceDesk version 17.1. So is this version supported?
Release : 20.3
Component : UIM - SDGTW
SD version 17.1 should work . Please use the latest probe version 2.24 and try on UIM 20.3 environment
This probe version is available to support.nimsoft side, can download from there .
Note : 2.23 have some issue so will not work with 17.1 version as expected.