UIM integration with CA Service desk R17.1

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Article ID: 211740

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

UIM Version : 20.3

 

In the SDgtw probe release note , there is no mention about ServiceDesk version 17.1. So is this version supported?

 

Environment

Release : 20.3

Component : UIM - SDGTW

Resolution

 

SD version 17.1 should work .  Please use the latest probe version 2.24 and try on UIM 20.3 environment

This probe  version is available to support.nimsoft side, can download from there . 

 

Additional Information

Note : 2.23 have some issue so will not work with 17.1 version as expected.