New Robot is listed in IM but cannot be discovered in OC

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Article ID: 211726

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

Newly deployed Robot is listed in IM, but cannot be discovered in OC.w1040s01 is present in IM but it isn't in OC inventory. Customer deleted that robot from the hub in IM  and cleared niscache for the Robot server - after which the robot showed up again in IM, but not in OC.

 

Environment

Release : 20.3

Component : UIM - OPERATOR CONSOLE

Resolution

Follow the discovery_server probe Techdocs and the KB33910 to make sure there is a right scope in place to discover the new device, and no duplicate device id's.

Also use this link to clear niscache to eliminate any probe data corruption.

If you see the the Robot on OC but get error message like "<deviceName> needs a Robot", please follow this Techdocs to re-deploy a Robot on the server.

Make sure all the 20.3 patches and HotFixes are installed on your UIM/Robots.

 

After following the above steps - new Robots having issue was listed under OC Inventory, and could see metrics for that specific Robot on OC.