Messaging Gateway sends Alert indicating one or more services has stopped

Products

• Messaging Gateway

Issue/Introduction

Messaging Gateway (SMG) sometimes sends Alert messages indicating that a service has stopped but when the sevice status is checked from the SMG Control Center or command line, the service is running as expected.

Example alert message:

======================= ALERT NOTIFICATION ================================              

The following system components are not responding/working:

Host                     Component                Problem
---------------------------------------------------------------------------
Scanner-1                CONDUIT                  Stopped
Local Host               CONDUIT                  Stopped
---------------------------------------------------------------------------

 

Environment

Messaging Gateway 10.7

Cause

• SMG 10.7 restarts some services when making configuration changes and restarts the conduit service on a scheduled basis to address a memory utilization issue.
• When alerts for "Service shutdown" events are enabled, this scheduled service restart may generate an alert message.

 

Resolution

These alerts may be safely ignored or disabled by unchecking the "Service shutdown" event in Administration > Alerts.

The scheduled conduit service restart is expected behavior and addresses the issue described in Slow memory leak in the 10.7.1 conduit process. The scheduled restart will be removed when the underlying memory utilization issue has been addressed.