How to enable external links to be viewed with NetOps Portal

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Article ID: 211683

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Viewing external links is disabled in SsoConfig tool (DX NetOps Portal). 

Environment

Dx NetOps Performance Management 20.2

Resolution

In SsoConfig make sure allow frames is enabled only for local and not remote (option 20) from list view.  At the time of drafting this knowledge document it was tested with the following:

  • https://www.sky.com/
  • https://www.bbc.com/

The following does not work:

  • https://www.google.com/

x-frame-options is SAMEORIGIN

If the above option is set then most likely it will not work.  Also look at the URL when you enter it in the browser, what does the final address look like?  Take that address and paste it into external links, does that work?


To see the xFrame status do the following: 

In Chrome open a new tab and press F12 key then click on Network
Enter the website url in the address bar, now look at the header under at the network (tab).
Click on the name (rows) usually the first row.  Response Header should have information about "x-frame-options".

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-netops/20-2/Performance-Monitoring-with-DX-Performance-Management/using/views/browser-views.html