UIM 20.3.3 operator console refresh loop

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Article ID: 211679

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

UIM 20.3.3 (did not test earlier versions but may exist there too)

Steps to reproduce:

- open Operator Console and log in 
- navigate to "Settings" Menu
- navigate to "Dashboard Designer" and create some dashboard
- don't save the dashboard or anything, but just walk away from the computer.  Let it sit there for 10 minutes or so until the session is timed out.
- now try to exit/cancel or save the dashboard, or do some other change within the dashboard portlet.
- you will get timed out on your session and usually get a screen asking you to click here to go to operator console
- when you click there it sends you to the following URL:
http://(operatorconsole)/settings/standalone_login.jsp

The /settings/ part of the URL is wrong but it seems to be retaining it because that's where Dashboard Designer is under.  So the browser will constantly go into a refresh loop on this URL And not display anything.

Environment

Release : 20.3

Component : UIM OPERATOR CONSOLE - WASP & CORE

Resolution

Navigate back to the base URL of operator console to remove the /settings/ path.

 

Additional Information

This is resolved in UIM 20.33HF1.