Modern UX - Repeated login required even after authenticating once

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Article ID: 211653

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

We notice that our users are getting logged out very frequently from the Modern UX. They have to keep reauthenticating to continue to use it.

Environment

Version: 15.9.1

Resolution

The end users had bookmarked the following URL, which forces a reauthentication.

https://clarity_server/pm/#/login

The end users have to bookmark the following URL for the Modern UX, to avoid this issue.

https://clarity_server/pm