After upgrade, recurring tasks stop running past midnight
Article ID: 211647
Updated On:
Products
Issue/Introduction
Seen in 12.3.3 and 12.3.5, C_PERIOD or PERIOD tasks with a start time before midnight and end time well after midnight do not run past midnight sometimes. So far the scenarios are:
FIRST SCENARIO
1) Create a Timezone, it should be UTC-7:00 and no Defined daylight saving time
2) Create a script that does anything
3) Execute recurring on the script with:
Time Zone set to the timezone created in #1 above
in intervals of every 1 hour 0 minute
Allow one overlap checked
Between 13:00 and 12:59
The rest default
4) Let script run past midnight
Expected behavior
Script runs every hour on the hour 24 hours a day
Actual behavior
Script runs every hour from 1300 to 2300 and then does not run again until 1300
after 0000, eh_nextcheck shows 1300 on C_PERIOD
This only affects objects that were in the activities window pre-upgrade OR that were in the activities window when a timezone was not defined in the working client.
SECOND EXAMPLE:
1) Create a timezone with the following attributes:
Time Zone is UTC
Define Daylight Saving time, advance normal time by 60 minutes
Change to DST on:
March
2nd Sunday
8:00 AM
Revert to Normal Time on:
November
1st Sunday
8:00 AM
2) Create a simple script object
3) Create a PERIOD object for every 15 minutes with a start time of 20:00 and an end time of 02:00
4) Execute recurring on the script. Add the timezone from step 1, add the period object from step 3 above
5) Wait for one full execution of period
Expected result:
script object should run at:
20:00, 20:15, 20:30, 20:45
21:00, 21:15, 21:30, 21:45
22:00, 22:15, 22:30, 22:45
23:00, 23:15, 23:30, 23:45
00:00, 00:15, 00:30, 00:45
01:00, 01:15, 01:30, 01:45
02:00
Actual result:
script object only runs to 23:45 and then does not run again until 20:00 next day:
20:00, 20:15, 20:30, 20:45
21:00, 21:15, 21:30, 21:45
22:00, 22:15, 22:30, 22:45
23:00, 23:15, 23:30, 23:45
This only affects objects that were in the activities window pre-upgrade OR that were in the activities window when a timezone was not defined in the working client.
Environment
Release : 12.3
Component : AUTOMATION ENGINE
Cause
This looks to be caused by a defect where the working client where a recurring tasks is running does not have a timezone defined
Resolution
This issue has been fixed with 12.3.7 and requires an update to the components: Automation Engine, AWI, Initialdata and Utilities
Workarounds:
Be sure there is a timezone defined on the working client (client where tasks are running)
Once a timezone is defined, stop and start all affected recurring tasks
If the issue still occurs:
Open a case with Support and provide the following:
1) Go to Process Monitoring, right-click period object, choose Modify -> Modify Execution; gather the details there
2) If a timezone is defined in item 1 above, send an .xml export of the timezone
3) Also provide an .xml export of the timezone defined on the client where the task runs.
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