In some case login fail even if correct e-mail ID is input via Web Isolation(WI).
Topic of condition the "In some case".
There is unexpected double byte handling issue in WI1.13.x.
Release : WI 1.13.x
Component : VRM
This unexpected double byte handling are fixed by WI1.14.
Please plan to upgrade WI1.14 or higher.
We can't visible the unexpected handling in the surface but it able to see via "Minimized Canvas".
[Note] how to open Minimized canvas : ctrl+alt+shift+K -> Show Minimized Canvas
This is sample if the unexpected handling is occur.