Login fail even if correct e-mail ID is imput via Web Isolation.

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Article ID: 211645

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Updated On:

Products

Web Isolation

Issue/Introduction

In some case login fail even if correct e-mail ID is input via Web Isolation(WI).

Topic of condition the "In some case".

  • Modified login ID of e-mail address because such a type miss.
  • Using double byte characters

Cause

There is unexpected double byte handling issue in WI1.13.x.

Environment

Release : WI 1.13.x

Component : VRM

Resolution

This unexpected double byte handling are fixed by WI1.14.
Please plan to upgrade WI1.14 or higher.

Additional Information

We can't visible the unexpected handling in the surface but it able to see via "Minimized Canvas".
[Note] how to open Minimized canvas : ctrl+alt+shift+K -> Show Minimized Canvas

This is sample if the unexpected handling is occur.

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