When Symantec Endpoint Protection Client for Linux(A.K.A. SEPFL) is installed on my Linux system, it failed to load Auto-Protect module.
following error occurred in service status:
# systemctl status autoprotect
● autoprotect.service - LSB: Symantec AutoProtect Modules
Loaded: loaded (/etc/rc.d/init.d/autoprotect; generated)
Active: failed (Result: exit-code) since DateTime information
Docs: man:systemd-sysv-generator(8)
Process: PID ExecStart=/etc/rc.d/init.d/autoprotect start (code=exited, status=1/FAILURE)
Datetime Host systemd[1]: Starting LSB: Symantec AutoProtect Modules...
Datetime Host autoprotect[28726]: CONFIG_RETPOLINE=y
Datetime Host autoprotect[28726]: Starting AP: insmod: ERROR: could not insert module /opt/Symantec/autoprotect/symev-custom-4.18.0-80.el8-x86_64>
Datetime Host autoprotect[28726]: <11>Jun 22 18:11:44 symev: unable to load kernel support module (UNSUPPORTED-OS-ct-UNK-UNK-4.18.0-80.el8-)
Datetime Host systemd[1]: autoprotect.service: Control process exited, code=exited status=1
Datetime Host systemd[1]: autoprotect.service: Failed with result 'exit-code'.
Datetime Host systemd[1]: Failed to start LSB: Symantec AutoProtect Modules.
Release : 14.3 MP1 or previous
Component : Symantec Endpoint Protection client For Linux
SEP is not compatible with SecureBoot.
SecureBoot blocks load our Auto-Protect kernel module.
Please disable SecureBoot on OS side
If SEPFL version is 14.3 RU1 or later, you may be able to see following status in checking status.
Module status:
sisevt not loaded
sisap not loaded