Cannot authenticate on DX APM using LDAP

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Article ID: 211635

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Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

We cannot create a new tenant with LDAP authentication. New tenants with local authentication works fine.
When we try to create a new tenant using LDAP authentication, users cannot login.
When trying to login we got this message: "Failed to login. Verify that user ID and password are correct."
The Chrome Dev Console shows a POST on http://apmservices-gateway.<doamin>.com/dxiess/login with 404 status
The response shows message "GENERIC_SERVICE_ERROR" 
 
 

Environment

Release : 20.2

Component : APM Agents

Resolution

Microsoft Active Directory non-secure LDAP is the only option that is currently certified and supported with DX platform for authenticate and authorize users.

Other option is to use the SiteMinder or external SAML (Security Assertion Markup Language) identity provider for authenticate and authorize users.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/20-2/using/user-management/Configure-SiteMinder-as-a-SAML-Identity-Provider.html

DX Platform supports external SAML (Security Assertion Markup Language) identity provider to authenticate and authorize users. DX Platform SAML integration conforms to the Security Assertion Markup Language 2.0 (SAML 2.0) specification, so you can use any SAML 2.0- compliant identity provider.