The specified resource failed to obtain a license as license exceeded

Products

• IT Management Suite

Issue/Introduction

The customer has noticed the following messages when trying to collect Inventory information from their client machines:

The specified resource failed to obtain a license as license exceeded(Product: cd39b720-f871-11d2-8643-00104b74a9df)
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Date: 3/26/2021 8:20:18 AM, Tick Count: 237251454 (2.17:54:11.4540000), Size: 355 B
Process: AeXSvc (1184), Thread ID: 101, Module: Altiris.Inventory.dll
Priority: 2, Source: LicenseManager::RequestLicense

The specified resource failed to obtain a license, number of clients exceeded number of obtained license seats (Resource: 2b246e40-4ecd-4577-9343-536b8e15163a, Product c6d19f78-1434-49ac-bec8-d18255e99f57, Exception: Error in the application., Exception Type: Altiris.NS.Licensing.LicenseExceededException ).
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Date: 3/26/2021 8:33:43 AM, Tick Count: 238055969 (2.18:07:35.9690000), Size: 602 B
Process: w3wp (6292), Thread ID: 363, Module: Altiris.PatchManagementCore.dll
Priority: 2, Source: Altiris.PatchManagementCore.Licensing.LicensingHelper.CheckLicenseForComputer
File: C:\ProgramData\Symantec\SMP\Logs\a.log

Note: Product: "cd39b720-f871-11d2-8643-00104b74a9df" refers to Inventory Solution.

Environment

ITMS 8.5, 8.6, and 8.7

Cause

Not having enough licenses for the currently managed machines.

Resolution

Exceeding licenses will not allow the processing of incoming NSEs sent for items like Inventory or Patch information.

For example, all machines that report Inventory before and up to the license limit will continue updating their Inventory as per the Inventory Policy schedules.
Systems that report Inventory at the moment or after the count is exceeded the Inventory will be discarded by the SMP Server.

For more information, please refer to:

KB 178715 "Altiris Licensing - Technical FAQ"