Not able to launch the CEM console

book

Article ID: 211616

calendar_today

Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Unable to open the CEM link. I am getting this error from the link.

 

java.lang.ClassNotFoundException: org.apache.jsp.WEB_002dINF.jsp.login_jsp

 

 

Cause

TESS Service hung 

Environment

Release : 10.7.0

Component : APM Agents

Resolution

Restarting MOM EM resolved the issue.