SCOM Alerts missing in SOI

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Article ID: 211615

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

 

Missing Alerts appear in the SCOM Console but do not show up in SOI.

Cannot find alerts from SCOM console in neither actual nor cleared Alerts:

Upon investigation it was discovered that alerts for the CI arrive at the SCOM Connector, but are not properly recognized

From Debug Alert log, there is an  OUTBOUND Transform Request, but the corresponding Transform Response is empty

 

Environment

Release : 4.2

Component : SOI ALERT MANAGEMENT

Resolution

 
 

There is an extension policy in place to filter out Alarms with Priority not “high”.

The Alarms being analyzed all had a Priority less than “high”.

Thus, for all of them the following code from the extension policy took effect:

  <Filter>

                <Field input="Priority" type="include" pattern="^[Hh][Ii][Gg][Hh]$" />

        <Field input="Priority" type="exclude" pattern="^.*$" />

  </Filter>