SCOM Alerts missing in SOI
Article ID: 211615
Updated On:
Products
Issue/Introduction
Missing Alerts appear in the SCOM Console but do not show up in SOI.
Cannot find alerts from SCOM console in neither actual nor cleared Alerts:
Upon investigation it was discovered that alerts for the CI arrive at the SCOM Connector, but are not properly recognized
From Debug Alert log, there is an OUTBOUND Transform Request, but the corresponding Transform Response is empty
Environment
Release : 4.2
Component : SOI ALERT MANAGEMENT
Resolution
There is an extension policy in place to filter out Alarms with Priority not “high”.
The Alarms being analyzed all had a Priority less than “high”.
Thus, for all of them the following code from the extension policy took effect:
<Filter>
<Field input="Priority" type="include" pattern="^[Hh][Ii][Gg][Hh]$" />
<Field input="Priority" type="exclude" pattern="^.*$" />
</Filter>
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