Security Analytics storage arrays contain many hard drives. These drives can fail at any given moment. All Security Analytics storage arrays are configured with redundant RAID 5 volumes. Managed SAN storage arrays such as the Dell MD3860f, the NetApp E5660 or the Dell ME4024 storage arrays may have hot spares configured to assist with hard drive failures.
Other errors that may indicate a failed drive
"Volume not on preferred path due to AVT/RDAC failover"
A hard drive has failed and needs to be replaced.
If you encounter any failed hard drives in the system, make sure the system is under support entitlement and open a case with technical support to get the drive replaced. Support will need any supporting log files such as the Customer Service Report (CSR) and any support files available with the storage arrays themselves.
If the failed drive is in the main head unit or your external storage consists of the Promise J5300 devices, generate a CSR from the Settings > System page in the Security Analytics GUI.
The following knowledge base articles will help in determining your hardware and in generating logs.
Shipping addresses will also be required with contact name and phone number. Will you need a field tech to replace the component? Attach the supporting log files to the case if you are opening the case through the support portal.
To review the specific information about a drive, you can run megacli -pdinfo -physdrv [E:S] -aX. Using lsi-show, find the location of the drive.
Find the adapter number in the Controller Information, in the first column under Id. It is either 0, 1, or 2.
Find the Enclosure Id under Enclosure Information and find the number in the first column under Id.
Find the Slot id in Physical Drive Information in the second column under the label "E:S". In the example below it is the second parameter of 32:0 or 32:1. The Slot would be 0 or 1.
For example, enclosure 32, Slot 2, Adapter 0. The command would be megacli -pdinfo -physdrv [32:2] -a0
megacli -pdinfo -physdrv [32:2] -a0
Enclosure Device ID: 32
Slot Number: 2
Device Id: 2
Sequence Number: 2
Media Error Count: 0
Other Error Count: 0
Predictive Failure Count: 0
Last Predictive Failure Event Seq Number: 0
PD Type: SAS
Raw Size: 931.512 GB [0x74706db0 Sectors]
Non Coerced Size: 931.012 GB [0x74606db0 Sectors]
Coerced Size: 931.0 GB [0x74600000 Sectors]
Firmware state: Online, Spun Up
SAS Address(0): 0x5000c50083c50a85
SAS Address(1): 0x0
Connected Port Number: 6(path0)
Inquiry Data: SEAGATE ST91000642SS ASFD9XG8YPKZ
FDE Capable: Capable
FDE Enable: Disable
Needs EKM Attention: No
Foreign State: None
Device Speed: 6.0Gb/s
Link Speed: 6.0Gb/s
Media Type: Hard Disk Device
Exit Code: 0x00
The sample lsi-show output.
Id Serial No Firmware Encl LD PD Product Name
a0 5C801BU 4.250.00-4402 1 1 8 PERC H730P Mini
32 0 1 2 3 4 5 6 7
Logical Drive Information
Id Size Status Stripe Raid Level Cache
0 6.364 TB Optimal 64 KB Primary-5 WriteBack, ReadAdaptive, Direct, Write Cache OK if Bad BBU
by id: 0,1,2,3,4,5,6,7
by es: 32:0,32:1,32:2,32:3,32:4,32:5,32:6,32:7
Physical Drive Information
Id E:S Status FC Size Inquiry
0 32:0 Online, Spun Up None 931.512 GB SEAGATE ST91000642SS ASFD9XG8YGML
1 32:1 Online, Spun Up None 931.512 GB SEAGATE ST91000642SS ASFD9XG8YGKH
2 32:2 Online, Spun Up None 931.512 GB SEAGATE ST91000642SS ASFD9XG8YPKZ
3 32:3 Online, Spun Up None 931.512 GB SEAGATE ST91000642SS ASFD9XG8YGXW
4 32:4 Online, Spun Up None 931.512 GB SEAGATE ST91000642SS ASFD9XG8YHSJ
5 32:5 Online, Spun Up None 931.512 GB SEAGATE ST91000642SS ASFD9XG8YQH5
6 32:6 Online, Spun Up None 931.512 GB SEAGATE ST91000642SS ASFD9XG8YQQS
7 32:7 Online, Spun Up None 931.512 GB SEAGATE ST91000642SS ASFD9XG8YPND