Database Tablespace Summary > "Get Full Report" fails to run

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Article ID: 211512

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Updated On:

Products

Data Loss Prevention Data Loss Prevention Enforce

Issue/Introduction

When attempting to run the "Get Full Report" on the Database Tablespace Summary page in the Enforce Console nothing happens. You may also see the report start, but it never appears to finish.

Cause

This is caused by a lack of permissions to the "C:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.5\Protect\scripts"

Specifically the "SymantecDLP" service user does not have access to this location, and this is where the report should be created. Without access to this location Enforce is unable to create the report.

Environment

Windows

DLP 15.5

Resolution

You can resolve this issue simply by granting the "SymantecDLP" service user full access to the specified path "C:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.5\Protect\scripts"

Once the user has access to this path, the report should run normally.