Client Automation - Is it possible to configure User Prompt Postpone listbox ?

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Article ID: 211480

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Updated On:

Products

CA Client Automation - IT Client Manager

Issue/Introduction

When a SD Job is configured with User Prompt Timeout, the SD JobCheck dialog box appears with a Postpone listbox containing different values for postpone :

 

Is it possible to configure the list of Postpone in the listbox ?

 

Environment

Client Automation - All versions.

 

Resolution

Unfortunately values in Postpone listbox could not be changed.
 
It is always these values :
10 minutes
1 hour
2 hours
6 hours
12 hours
 
 
But it is possible to set a total delay for "Prompt User" in SD Job properties in tab Job Options in Prompt During
 
 
Default value is 1 Day
 
 
For example if 3 hours is put (Remark : put 0 in days field because if this field is let empty it is automatically set to 1), Postpone listbox will contain only possible values for postpone (so lower than "Prompt during" and lower than difference between current time and final time of prompt).
 
 
 
There is no maximal number of postpone action.
 
It is "Prompt during" value which determine the number of possible postpones.
More than 10 postpones could be made if "Prompt during" allows it.
 
Example :
If a SD job with is created at 10 with Prompt during = 8 hours (so until 18h)
 
User could do this :
10h01 - SD Jobcheck appears with 6h, 2h, 1h and 10m in the listbox.. He clicks on 6 hours.
16h02 - SD Jobcheck appears with 1h and 10m in the listbox. He click on 1 hour.
17h03 - SD Jobcheck appears with only 10m in the listbox. He click on 10 minutes.
17h14 - SD Jobcheck appears with only 10m in the listbox. He click on 10 minutes.
17h25 - SD Jobcheck appears with only 10m in the listbox. He click on 10 minutes.
17h36 - SD Jobcheck appears with only 10m in the listbox. He click on 10 minutes.
17h47 - SD Jobcheck appears with only 10m in the listbox. He click on 10 minutes.
17h58 - SD Jobcheck appears but postpone option is not available anymore. Job will be excuted.