Cannot Upgrade Identity Manager from 14.2 to 14.4

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Article ID: 211466

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Updated On:

Products

CA Identity Suite

Issue/Introduction

We are trying to upgrade IDM 14.2 to IDM 14.4 but having an issue with the upgrade.

The upgrade is modifying this file 

E:\Program Files\CA\Identity Manager\install_config_info\Server-location.cmd

and adding \..\.. to the path and preventing the installer to find JBoss.

@echo E:\IdentityManager\wildfly-15.0.1\standalone\deployments\..\..

Environment

Release : 14.4

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

The customer was able to resolve the issue by modifying the file with the correct folder path and set the file  E:\Program Files\CA\Identity Manager\install_config_info\Server-location.cmd read-only.