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How to the capture of in-tunnel traffic for WSS Agent on Windows

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Article ID: 211442

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

When Broadcom Technical Support requests to gather the capture of in-tunnel traffic on Symantec Diagnostic Tool (SymDiag).

Follow the procedure in this Article.

Environment

Cloud Secure Web Gateway

WSS Agent 7.2.1 or later

 

Resolution

Take a look at SymDiag Application for the whole steps and procedure 

You need to select the WSS service on Debug Logging option on Symantec Diagnostic Tool on the procedure. This turns on the capture of in-tunnel traffic to a pcap file.

 

While a pcap is in process, there is an indicator on the WSSA Status tab which reads "In-Tunnel PCAP in progress...".

Once the file is saved. You can use SymDiag Viewer for Windows to extract information such as:

  • The WSS agent diagnostics logs
  • The WSS Service network packet capture
  • The WSS in-tunnel packet capture
  • and more

 

Additional Information

The capture of in-tunnel traffic feature is available on WSSA 7.2.1 or later 

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