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"URL Reputation protection is not functioning properly due to an internal configuration error" message on Symantec Endpoint Protection GUI after upgrade to 14.3RU1 and later

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Article ID: 211440

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Updated On:

Products

Endpoint Protection

Issue/Introduction

"URL Reputation protection is not functioning properly due to an internal configuration error" message on Symantec Endpoint Protection GUI after upgrade to 14.3 RU1 and later

Environment

Release : SEP 14.3 RU1 and later

Component : IPS ( URL Reputation)

Cause

"Allow Insight Lookup for threat detection" option is not enabled.

Resolution

Steps to Resolve the issue:

  • Select the Group where the affected client is reporting in SEPM
  • Go to "External communication settings > Submissions"
  • Enable "Allow Insight Lookup for threat detection"

  • After the policy update on the client, the Warning should disappear.

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