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"URL Reputation protection is not functioning properly due to an internal configuration error" message on Symantec Endpoint Protection GUI after upgrade to 14.3RU1 and later

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Article ID: 211440

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Updated On:

Products

Endpoint Protection

Issue/Introduction

"URL Reputation protection is not functioning properly due to an internal configuration error" message on Symantec Endpoint Protection GUI after upgrade to 14.3 RU1 and later

Cause

"Allow Insight Lookup for threat detection" option is not enabled.

Environment

Release : SEP 14.3 RU1 and later

Component : IPS ( URL Reputation)

Resolution

Steps to Resolve the issue:

  • Select the Group where the affected client is reporting in SEPM
  • Go to "External communication settings > Submissions"
  • Enable "Allow Insight Lookup for threat detection"

  • After the policy update on the client, the Warning should disappear.

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