When logging into the GUI, a message is displayed in a pink banner that PFS is inaccessible.
The PFS file system, which is used to store captured packet data is inaccessible or offline, usually due to a hardware failure.
This error message can be caused by several things, but most of the time it is due to some sort of hardware failure with the capture file system. Check the following things:
If you suspect there are hardware errors, please call technical support for further assistance. Have a CSR ready to send so that support can perform a full analysis (generated from the Settings > System page). Please include a full shipping address with a contact name and phone number to expedite the processing of your request. Also, let support know if you need a field tech to replace the part.
It is possible that if /pfs is corrupt due to failed hard drives, when the drives are replaced, you may need to run some consistency checks on the file system before /pfs will remount. Some of these utilities are:
If either of those come back with errors, they will need to be fixed before /pfs will mount.