Cannot access Web UI or WSP with an AHD04400:Argument error appearing instead of the web browser login page

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Article ID: 211411

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

After installing SDM 17.1 GA and upgrading to RU3, one may experience a "AHD04400:Argument error " error when trying to access the Web UI or access WSP.  The stdlog will contain:

01/01 00:00:00.00 SDM-SERVER  web:local            8384 ERROR        session.c             5582 expand_string() failed for name 'ENV_REMOTE_HOST' or value 'fe80:0:0:0:f816:3eff:fec8:8204%3'

01/01 00:00:00.00 SDM-SERVER  web:local            8384 ERROR        session.c             4030 Error parsing cgi POST string "&ENV_DOCUMENT_ROOT=C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\CATALINA_BASE\webapps\CAisd\&ENV_HTTP_USER_AGENT=Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:86.0) Gecko/20100101 Firefox/86.0&ENV_HTTP_REMOTE_USER=null&ENV_REMOTE_HOST=fe80:0:0:0:f816:3eff:fec8:8204%3&ENV_REMOTE_USER=null&ENV_REQUEST_METHOD=GET&ENV_HTTP_COOKIE=&ENV_SCRIPT_NAME=/CAisd/pdmweb.exe"

 

Environment

SDM 17.1 GA to RU3

Resolution

This is a known issue that is addressed in the latest RU updates for 17.1.  The latest as of this writing (March, 2021) is 17.1 RU11.