Links between Sites missing from Geo Map Views in DX NetOps Performance Management

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Article ID: 211402

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

The PC SD-WAN Geo Map has tunnel discrepancies where many of the tunnels are not showing up on the Geo Map. We see the Sites but not the links from Tunnel to Tunnel between the Sites.

The missing links are visible in the vManage web UI for the Cisco Viptela environment being monitored.

This environment is monitored by VNA via Spectrum which is integrated with Performance Management as a Data Source.

Cause

The Tunnels involved are synchronized from the Spectrum Data Source. There is a known defect in Spectrum where the Tunnels are synchronized to Performance Center Inventory but the details for them are not complete. They are missing the Source and/or Destination details. These values are present in Spectrum just not synced correctly with the Tunnel item from Spectrum to PC.

Environment

All supported DX NetOps Performance Management releases

Resolution

When first discovered this was opened as a DX NetOps Performance Management defect with the Performance Management engineering team as DE491988.

When the root cause was identified Spectrum defect DE491986 was opened with the Spectrum engineering team. It is out of that Spectrum defect that the work to resolve the problem is being done.

That defects fixes are scheduled for inclusion in the r21.2.0 (GA r21.2 release).