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Tasks Timeline View Not Working

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Article ID: 211378

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

A user is not able to view or create predecessors/successors for any task on any project.

In the View Options, although the “Show Dependencies” is checkmarked, it does not stay checked.

 

Cause

The user personalization is corrupted.

Environment

Release : 15.7.1+

Component : CA PPM SAAS PROJECT MANAGEMENT

Resolution

1. Get CMN_SEC_USERS.id of the user(s) having issue.

2. Run the query to get ID from the Component.
select * from CMN_UI_PERSONALIZATIONS
WHERE user_id = ID_OF_USER
AND component = 'taskswithinInvestmentTasks'

3. Remove the entries from CMN_UI_PERSONALIZATIONS related to the user.

Backup the table:
select * into table
CMN_UI_PERSONALIZATIONS_date_id_of_user
from CMN_UI_PERSONALIZATIONS
WHERE user_id = ID_OF_USER
AND component = 'taskswithinInvestmentTasks'

4. Delete it from the table
delete from cmn_ui_personalizations where cmn_ui_personalizations.ID = 'xxxxxxx'

 

Additional Information

https://knowledge.broadcom.com/external/article?articleId=182916

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