GSS 3.3 RU6 (and earlier) is not reporting inventory for Office 365 correctly

book

Article ID: 211368

calendar_today

Updated On:

Products

Ghost Solution Suite

Issue/Introduction

Ghost Solution Suite 3.3 RU6 (and earlier) is not reporting Office 365 correctly after running an inventory on client machines. Currently, they have both 64 (x64) and 32 bit (x86) versions installed and Ghost is reporting both as Office 365 64 bit.

It is been reported as "O365HomePermRetail -en-us *64":

installed 32 bit Office 365 to 32 bit OS > Reported as "O365HomePermRetail - en-us"

installed 64 bit Office 365 to 64 bit OS > Reported as "O365HomePermRetail - en-us *64"

installed 32 bit Office 365 to 64 bit OS > Reported as "O365HomePermRetail - en-us *64"

 

Expected result:

installed 32 bit Office 365 to 64 bit OS > Reported as "O365HomePermRetail - en-us *32

Cause

Known issue. Our Dev team has added special case for Office365 in AppInfo (GetAppList method) to fix this issue.

The collect the information from the following registry keys:
[HKLM\SOFTWARE\Microsoft\Office] or [HKLM\SOFTWARE\Microsoft\Office\ClickToRun]
[HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
[HKLM\SOFTWARE\WOW6432Node\Microsoft\Office]
[HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall]

Environment

Ghost Solution Suite 3.3 RU6 (and earlier)

Resolution

This issue has been reported to our Symantec Development team. A fix has been added to our next release: GSS 3.3 RU7