SystemEDGE installation fails on HPUX with the following message: "SMX000076 Timeout: script "GUI" does not return within "600" seconds"

Products

• CA Systems Performance for IM (SystemEdge)
• CA eHealth

Issue/Introduction

Description:

Symptom of this problem: SMX000076 Timeout: script "GUI" does not return within "600" seconds

Reason: The execution of the specified script does not return at the specified timer interval

Action: Check why....or increase the timer interval of the product

Solution:

This type of error occurs in very slow/overloaded machines. To confirm this, the user can run ca-setup.sh with /v /t switches like in the following command:

 	sh ca-setup.sh /v /t /l /tmp/CA_SystemEDGE_Core.install.log 

This will cause the lsm installer to run with tracing enabled. In this output logfile the time taking by each operation can be seen and analyzed to confirm if the machine is presenting a slow performance.

There are 2 options to solve this problem:

• Improve the performance of the server by stopping other applications
  
  
• Upgrade the system or contact CA Support to provide a customized binary with a longer timeout setting.

Environment

Release:
Component: SEAGNT