Importing new Private Key into HSM fails with an exception -- Module doesn't exist

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Article ID: 211336

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Updated On:

Products

CA API Gateway API SECURITY CA API Gateway CA API Gateway Enterprise Service Manager (Layer 7) CA Mobile API Gateway CA Rapid App Security STARTER PACK-7

Issue/Introduction

This is clustered HSM environment. (remote HSM servers)

When try to import the new cert, get a Java Exception (see attached screenshot).

Error message: 

com.ncipher.provider.nCCommunicationException: error (st=-32761): Module 4802-03E0-D947 doesn't exit

Cause

One of the HSM boxes was “down”. This was the box that was the default for our gateways so the error.

Environment

Release : 9.4

Component : RUNSCOPE

Resolution

Set the working HSM box as priority box fixes the problem.

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