Roadmap Item Import Stuck On Ideas, CITs

Products

• Clarity PPM On Premise

Issue/Introduction

New UX import of objects into a roadmap is frozen at 'Import in Progress'.

There is a blue bar showing 'Import in Progress'. 
Items are not importing.

 

 

Environment

Release : All

Resolution

Check if any changes were made to the application server, e.g. an installed patch.

It can corrupt the cache associated with the BG service, which there can be an error in the BG logs such as
CMN-0007: Attribute 'xxxxx' is required.

Restart both the APP and BG service(s).