DB Service Agent cannot be started through the Administration view.

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Article ID: 211325

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

DB service agent on server 2 cannot be started through the Administration view.

Cause

Configuration.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

The [DB_SERVICE] on server 2 (ucsrv.ini) is pointing to localhost.

[DB_SERVICE]
; 
; cp: Address of the AE system's communication process to which the agent should connect.
; Allowed formats:
; DNS name:port number
; TCP/IP address:port number
;
cp=localhost:2222
; 
; name: Name of the database agent that should be used to resolve variables.
; The name of the agent computer (host name) is used if nothing has been defined.
; The agent name is limited to 32 characters. The following characters are allowed: A-Z, 0-9, $, @, _, -, .
; A hyphen ( "-") can be used for the agent name in the configuration file for reasons of compatibility to former Automation Engine versions. Newly created agents must not include hyphens in their names.
;
name=DB_SERVICE_02

Once this is changed to fully qualified domain name the DB service agent can be started from the Administration view.

[DB_SERVICE]
; 
; cp: Address of the AE system's communication process to which the agent should connect.
; Allowed formats:
; DNS name:port number
; TCP/IP address:port number
;
cp=server_name.domain:2222
; 
; name: Name of the database agent that should be used to resolve variables.
; The name of the agent computer (host name) is used if nothing has been defined.
; The agent name is limited to 32 characters. The following characters are allowed: A-Z, 0-9, $, @, _, -, .
; A hyphen ( "-") can be used for the agent name in the configuration file for reasons of compatibility to former Automation Engine versions. Newly created agents must not include hyphens in their names.
;
name=DB_SERVICE_02

 

U00011602 Server 'AUTOMIC#WP005' / Client '0000': Host 'DB_SERVICE_02' now active.

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