Errors while loading content pack from one environment to another on Resource Object Attributes that are lookups to custom objects

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Article ID: 211304

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

There are custom attributes on the Resource Object in our TEST and UAT environment.

As an example:

zregion --->  custom object Region

zsubregion --> custom object Sub Region

zcountry -->  custom object Country

These attributes exist in both environments are configured identically.

We want to load Resources using a content pack from TEST to UAT.

It is failing to update those attributes in UAT.

Cause

The data for those custom objects/lookups is not present in the target environment.

Environment

Release : 15.9.1

Component : Clarity SaaS

Resolution

Use XOG to write the custom object, for example here under the Write section
 
This could be used to write the missing countries, regions and sub-regions.