The capture interface was not recognized after a Security Analytics upgrade

Products

• Security Analytics

Issue/Introduction

The customer upgraded the appliance to a new version of Security Analytics and the capture interfaces disappeared.

Cause

The system had additional hardware added that created a non-supported configuration. 

Resolution

The unsupported hardware was removed and the operating system was reinstalled.  The new install configured the system correctly.

Additional Information

Additional hardware should never be added to an appliance unless authorized by technical support.  Otherwise it is unsupported.