Session Timeout warning message not presented

book

Article ID: 211294

calendar_today

Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

Settings in web.cfg (under NX_ROOT\bopcfg\www) are as follows:

Timeout 30

TimeoutWarning 5

BrowserNotifications true

Session times out in 30 minutes and "You have been logged out message" pops up, but Timeout warning is not displayed 5 minutes prior. Tested in Chrome, IE 11 and MS Edge

Cause

An existing defect was found for this functionality to impact Chrome based browsers

Environment

Release : 17.3 RU4

Component : SERVICE DESK MANAGER

Resolution

Please contact support for the appropriate fix to download and install.  A future RU update will include this fix.

With the update in place, please note that the following configurations are required:

  • The following variable settings in web.cfg must all be set and enabled (read:  not commented out)
    Timeout 30

    TimeoutWarning 5

    BrowserNotifications true
  • SSL must also be enabled.  The BrowserNotifications function relies on the existing web browser configuration to allow notifications from web site and operates via SSL.