Unable to delete users from the IT Analytics console

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Article ID: 211276

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Updated On:

Products

IT Analytics

Issue/Introduction

When attempting to delete an IT Analytics (ITA) user from within the Security security settings tab, you are first prompted to either take ownership of the user's views or delete them:

After selecting either option, the following error is returned with a reference to the user to be deleted:

Environment

Release : 2.9.x

Component : Security

Resolution

This behavior is a known issue that will be fixed in the next release of IT Analytics.

As a workaround, view ownership can be transferred and users deleted directly in the ITA database. Please contact Broadcom support for assistance with this process.

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