Service View doesn't load images & themes and refreshing the page returns error HTTP Status 404 - /usm/wpf

Products

• Service Accounting
• SERVICE ASSURE
• CA Service Catalog

Issue/Introduction

Service View doesn't load images & themes but it shows only the text in the web page and upon refreshing it again returns error message as follows, HTTP Status 404 - /usm/wpf.

Following error messages get generated in…

View.log:

ERROR [http-8081-Processor22] [DocumentGenerator] Error occurred, generate a default document.

java.lang.NullPointerException

at com.ca.usm.producer.DocumentGenerator.getBrandingVariables(DocumentGenerator.java:833)

ViewService.log:

ERROR: 'C:\PROGRA~2\CA\SERVIC~2\view\bin\${seeddata.__USMHOME__}\view\webapps\usm\explorer\logon.xsl (The system cannot find the path specified)'

FATAL ERROR: 'Could not compile stylesheet'

Environment

Release: 12.6 or higher
Component:  CA Service Catalog

Resolution

This problem will occur if the web_root, document_root and filestore paths are wrongly set or modified wrongly for any reason. When Service View doesn't load properly these can't be verified and set from web UI.

1. The usm_system_install table in the MDB database has web_root and document_root paths stored. Correct these paths as shown below.
   
   web_root - C:/PROGRA~2/CA/SERVIC~2\view\webapps\usm
   document_root - C:/PROGRA~2/CA/SERVIC~2\view
   
   
2. The usm_configuration table in the MDB database has filestoreconfiguration column set to filestore path.
   
   C:/PROGRA~2/CA/SERVIC~2/filestore

Note:- C:/PROGRA~2/CA/SERVIC~2 is the Service View install path in the above examples - if you have installed Service View elsewhere, you will need to use the equivalent.

Make sure the above shown paths are set correctly and recycle Service View service.