Broken links and warnings accessing web isolated sites
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Broken links and warnings accessing web isolated sites


Article ID: 211242


Updated On:


Cloud Secure Web Gateway - Cloud SWG


Users accessing WSS using explicit access method

Customer also using email cloud service

Users receiving emails with embedded links in will have them encoded to use e.g.

When users click on link, they are presented with a warning about untrusted sites 

Clicking advanced view certificate shows that the certificate issues is WSS CA 

Imported trusted root to user machine and warning went away but blank page rendered

Visiting the site directly works e.g.



Cloud Secure Web Gateway


Make sure that the WSS isolation requirements defined at are followed, specifically with TLS inspections and root certificate imports.


Make sure that TLS/SSL inspection is enabled on WSS side, and that the WSS root certificates are pushed down to all clients.