VIP Service Email Notifications Not Received

Products

• VIP Service
• VIP Enterprise Gateway
• VIP Authentication Service

Issue/Introduction

Emails from Symantec VIP for password reset requests, account alerts and notifications, new account enrollments, administrator creation, etc. not being received. 

Cause

Many email providers protect your email by making sure the messages you send and receive are authenticated. Unauthenticated messages might be sent to spam or blocked altogether by the email provider. 

Resolution

The following information is provided to email administrators for whitelisting Symantec VIP Service emails:

• Add [email protected] to the Approved Sender list.
• Add 149.72.223.57 to the allowed client IP list. 
• End-users should check their SPAM\JUNK folders and add [email protected] to their safe sender list.

 

Additional email details:

from:  [email protected] 
client-ip =149.72.223.57
domain =symantec.com 
from = symantec.com