AwE-9999 Internal error on client login

book

Article ID: 211219

calendar_today

Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

In version 9.3+, After launching the client and attempting to log in with username and password, the below AwE-9999 Error message is seen:

Selecting the Details button give the following error message:

java.net.ConnectException: Connection refused: connect
 at java.base/java.net.PlainSocketImpl.connect0(Native Method)
 at java.base/java.net.PlainSocketImpl.socketConnect(PlainSocketImpl.java:101)
 at java.base/java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:399)
 at java.base/java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:242)
 at java.base/java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:224)
 at java.base/java.net.Socket.connect(Socket.java:608)
 at java.base/java.net.Socket.connect(Socket.java:557)
 at java.base/sun.net.NetworkClient.doConnect(NetworkClient.java:182)
 at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:474)
 at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:569)
 at java.base/sun.net.www.http.HttpClient.<init>(HttpClient.java:242)
 at java.base/sun.net.www.http.HttpClient.New(HttpClient.java:341)
 at java.base/sun.net.www.http.HttpClient.New(HttpClient.java:362)
 at java.base/sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:1248)
 at java.base/sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1187)
 at java.base/sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1081)
 at java.base/sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:1015)
 at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1587)
 at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1515)
 at java.base/java.net.URL.openStream(URL.java:1140)
 at com.appworx.client.screen.logon.C.Ľ(Logon.java:362)
 at com.appworx.client.screen.logon.C.f(Logon.java:653)
 at com.appworx.client.screen.logon.C.h(Logon.java:504)

Additionally, if client debug is enabled, the following error is seen right after the reading of the client URL:

15:33:18.196 AWT-EventQueue-0: .Loader: serverCodeBase: http://test.bpd.broadcom.net:5050/PHMAM9
15:33:20.591 AWT-EventQueue-0: .ErrorMsg: Error #: AwE-9999
15:33:20.591 AWT-EventQueue-0: .AxOptions: NoErrorMsgProperties=false
ErrorMsg: AwE-9999 Internal error (3/23/21, 3:33 PM) 
Details: null
java.net.ConnectException: Connection refused: connect
 at java.base/java.net.PlainSocketImpl.connect0(Native Method)
 at java.base/java.net.PlainSocketImpl.socketConnect(PlainSocketImpl.java:101)
 at java.base/java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:399)
 at java.base/java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:242)
 at java.base/java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:224)
 at java.base/java.net.Socket.connect(Socket.java:608)
 at java.base/java.net.Socket.connect(Socket.java:557)
 at java.base/sun.net.NetworkClient.doConnect(NetworkClient.java:182)
 at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:474)
 at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:569)
 at java.base/sun.net.www.http.HttpClient.<init>(HttpClient.java:242)
 at java.base/sun.net.www.http.HttpClient.New(HttpClient.java:341)
 at java.base/sun.net.www.http.HttpClient.New(HttpClient.java:362)

Cause

This error can be seen if Apache Web Server is:

1. Not running
2. Apache port is incorrect

Environment

Release : 9.3

Component : APPLICATIONS MANAGER

Resolution

1. Make sure that Apache is up and running

If Apache is up and running

2. Make sure that the client's connections.properties file has the correct host value, port value, master name

Attachments