AwE-9999 Internal error on client login

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

In version 9.3+, After launching the client and attempting to log in with username and password, the below AwE-9999 Error message is seen:

Selecting the Details button give the following error message:

java.net.ConnectException: Connection refused: connect
 at java.base/java.net.PlainSocketImpl.connect0(Native Method)
 at java.base/java.net.PlainSocketImpl.socketConnect(PlainSocketImpl.java:101)
 at java.base/java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:399)
 at java.base/java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:242)
 at java.base/java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:224)
 at java.base/java.net.Socket.connect(Socket.java:608)
 at java.base/java.net.Socket.connect(Socket.java:557)
 at java.base/sun.net.NetworkClient.doConnect(NetworkClient.java:182)
 at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:474)
 at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:569)
 at java.base/sun.net.www.http.HttpClient.<init>(HttpClient.java:242)
 at java.base/sun.net.www.http.HttpClient.New(HttpClient.java:341)
 at java.base/sun.net.www.http.HttpClient.New(HttpClient.java:362)
 at java.base/sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:1248)
 at java.base/sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1187)
 at java.base/sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1081)
 at java.base/sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:1015)
 at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1587)
 at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1515)
 at java.base/java.net.URL.openStream(URL.java:1140)
 at com.appworx.client.screen.logon.C.Ľ(Logon.java:362)
 at com.appworx.client.screen.logon.C.f(Logon.java:653)
 at com.appworx.client.screen.logon.C.h(Logon.java:504)

Additionally, if client debug is enabled, the following error is seen right after the reading of the client URL:

15:33:18.196 AWT-EventQueue-0: .Loader: serverCodeBase: http://test.bpd.broadcom.net:5050/hostname
15:33:20.591 AWT-EventQueue-0: .ErrorMsg: Error #: AwE-9999
15:33:20.591 AWT-EventQueue-0: .AxOptions: NoErrorMsgProperties=false
ErrorMsg: AwE-9999 Internal error (3/23/21, 3:33 PM) 
Details: null
java.net.ConnectException: Connection refused: connect
 at java.base/java.net.PlainSocketImpl.connect0(Native Method)
 at java.base/java.net.PlainSocketImpl.socketConnect(PlainSocketImpl.java:101)
 at java.base/java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:399)
 at java.base/java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:242)
 at java.base/java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:224)
 at java.base/java.net.Socket.connect(Socket.java:608)
 at java.base/java.net.Socket.connect(Socket.java:557)
 at java.base/sun.net.NetworkClient.doConnect(NetworkClient.java:182)
 at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:474)
 at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:569)
 at java.base/sun.net.www.http.HttpClient.<init>(HttpClient.java:242)
 at java.base/sun.net.www.http.HttpClient.New(HttpClient.java:341)
 at java.base/sun.net.www.http.HttpClient.New(HttpClient.java:362)

Environment

Release : 9.3.x, 9.4.x

Component : APPLICATIONS MANAGER

Cause

This error can be seen if Apache Web Server or the Tomcat Webserver is:

1. Not running
2. Apache or Tomcat port is incorrect

Resolution

1. Make sure that Apache or Tomcat is up and running

If Apache or Tomcat is up and running

2. Make sure that the client's connections.properties file has the correct host value, port value, master name