Options for Website Check, Ping, Traceroute, and DNS analysis are getting permission denied message

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Article ID: 211191

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Updated On:

Products

CA App Synthetic Monitor

Issue/Introduction

I am unable to access these sites: 

Website Check (https://asm.saas.broadcom.com/en/checkit.php)

Ping (https://asm.saas.broadcom.com/en/ping.php)

Traceroute (https://asm.saas.broadcom.com/en/traceroute.php)

or DNS Analysis (https://asm.saas.broadcom.com/en/dnstool.php)

pages.  They are all returning a page with the message:

You don't have permission to access the requested page.

To find what you are looking for, please try the site map.

If you think this is an error, please contact us

 

These pages used to work for our account.

Cause

Recent changes 

Environment

Release : 10.1

Component :

Resolution

It's due to a major feature was added back in December 2020. Might also be related to migrating to AWS platform. 

"Accessibility support - ASM is now WCAG compliant"

Please refer to the guide below for more details:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/app-synthetic-monitor/SaaS/getting-started/release-notes-and-information/december_2020_106.html